Job Detailsnbowman2023-08-16T19:17:53+00:00
", "identifier": { "@type": "PropertyValue", "name": "Humana", "value": "companies/7853f05d-8646-4347-a3e5-a95383a4280c" }, "datePosted": "2023-08-21", "hiringOrganization": { "@type": "Organization", "name": "Humana", "sameAs": "www.humana.com", "logo": "https://cdn-static.findly.com/wp-content/uploads/sites/2498/2022/11/17080428/New-Project-4.png" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "San Antonio", "addressRegion": "TX", "addressCountry": "US", "postalCode": "78229", "streetAddress": "100 City Street" } }, "jobLocationType": "TELECOMMUTE", "industry": "Insurance Services General"}
Location:San Antonio, TX
Location Type:San Antonio – Remote
Schedule:Full_time
Req:R-317096
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About this job
Description
The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. The Care Delivery Tele Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
Position Summary
- Reporting to the Manager of the Telephonic Sales Team, the Telephonic Sales Agent will focus on converting prospects to patients of PIPC through receiving inbound calls and making outbound calls.
Roles & Responsibilities
- Responsible for converting Medicare eligible callers to become patients during telephonic conversations
- Receive inbound calls from prospective PIPC patients to educate and provide them with the PIPC value proposition and the benefits and features of being a PIPC member; act as the first point of contact with Humana
- Proactively anticipate member needs and questions in order to provide guidance and stellar customer service
- Team with community engagement managers and field sales agents to understand deep knowledge of market specifics and partner together in sales
- Convey value-added information in a conversational format to allow prospects to make informed decisions
- Foster a competitive, sales mindset, enabling the business to grow
- Document and modify contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients
- Maintain and update knowledge repository and FAQs for designated market
- Achieve and maintain performance levels to established standards
- Utilize job knowledge and experience to provide creative ideas to the team to improve the process, techniques, and member experience
- Flourish within a Telephonic Sales environment where performance metrics are closely monitored to ensure that quality and productivity standards are maintained while working independently
- Retain confidential information and protect both member and company assets
- Perform general customer service tasks for callers as needed
Required Qualifications
- Demonstrates strong verbal communication skills
- Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
- Simplify complexity and integrate internal efforts to deliver an optimal customer experience
- Comfort working in a telephonic intensive environment
- Proficient in Microsoft Outlook, Word, and Excel
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Bachelor’s degree
- Telephonic sales experience
- Understanding of value-based primary care and/or Medicare Advantage
- Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
Scheduled Weekly Hours
40
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Humana is at the nexus of the innovation taking place within healthcare. Broadly speaking, we are one of the most active participants in the sector. This is an exciting company headquartered in a city with an excellent quality of life!
Oliver
Director, Corporate Development and Venture Capital
I looked for the opportunity for growth and stability and I found it here.
Barry
Manager, Software Engineering Strategic HR Systems
Humana has really helped my sense of belonging because I feel part of the team.
Rosemary
Senior Consumer Experience Professional
I chose to work at Humana because I heard a lot of great things about the company. It’s a very accommodating place and I enjoy working here.
Majenta
Inbound Contact Representative
The best part of this company is the commitment to associates, which naturally leads to commitment to members.
Abigail
Medical Director, Mid-South
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
EEOC Know Your Rights Poster | Pay Transparency Nondiscrimination Provision | FMLA Employee Rights Poster | E-Verify Participant Notification
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
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Get to Know Humana
We have been committed to health and the care of seniors for nearly 60 years.
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We have 46,000+ associates.
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Ranked #56 on the Fortune 500 list in 2019.
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We have 16.6+ million medical members across all 50 states.
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Since 2001, we have awarded more than $12 million in scholarships to children of Humana associates.
Get to Know Clinical
The Office of Nursing Collaborative represents a community of nearly 10,000 nurses across Humana.
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The Humana Care Delivery Organization is a division of Humana with close to 50 primary care centers throughout the U.S. Our priority: one-on-one care between patient and health professional.
Humana At Home provides healthcare to over 100,000 patients across 606 home health, hospice and non-medical home care sites in 40 states.
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Humana Pharmacy® was ranked “#1 in Customer Satisfaction with Mail Order Pharmacies, 2 Years in a Row” by J.D. Power!
Humana Pharmacy Solutions dispenses and mails more than 456 million prescriptions annually.
What we offer
Flexibility
We offer multiple shifts so associates can choose what works best for them.
Training
We provide instructor-led and hands-on training.
Growth
Learn the healthcare industry and advance your career with ongoing training.
Get to Know Tech
The CIO 100 celebrates 100 IT organizations for their leadership and innovation. Humana has been an award winner for 3 years running.
Best
Humana IT rates as a “Best Place to Work in IT” by Computerworld.
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49% of Humana IT college summer interns become full-time associates.
Diversity
We are committed to growing diverse tech talent through the Women in Technology chapter of our Women’s Network Resource Group (NRG).
Top Tech
Humana Studio H is ranked #60 on Built In Boston’s 2020 Best Places to Work list.
Get to Know Corporate
12,000 associates work in our Louisville headquarters.
Our Louisville headquarters are home to 10 buildings and 4 fitness centers.
The average commute time in Louisville is under 25 minutes.
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47% of our employees work remotely.
We have 52 Humana Neighborhood Centers across the U.S., where we offer social activities, educational classes and a place to connect with the community.
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The Humana Foundation supported more than 30 Louisville nonprofits in 2018.
Our values drive everything we do
Caring
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Curious
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Committed
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Upcoming Hiring Events
Hiring Event 1
June 27, 2020 @ 8:00 am - 5:00 pm
Louisville, KY
Hiring Event 2
June 28, 2020 @ 8:00 am - 5:00 pm
Louisville, KY
Hiring Events 3
June 28, 2020 @ 8:00 am - 5:00 pm
Louisville, KY
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Our Hiring Process
Apply online
To be considered for a job, you must apply online. Unfortunately, we cannot accept resumes that have been emailed to us. Once you find a job that interests you, simply select “Apply.” It typically takes 15 minutes to fill out the application form. Be sure to update your resume and upload it as you cannot edit the resume or add it after the application has been submitted. Shortly after you submit your application, you will receive a confirmation.
Next Step
If selected to continue with the interview process, you will be contacted through text or email to complete an assessment or schedule an initial live or recorded phone or video interview.
A hiring manager interview
After hiring managers and interview teams carefully consider the skills and experiences of applicants, they contact the top candidates via email or phone to schedule an interview.
Offer from Humana
If you’ve successfully completed the interview process and are identified as the candidate we would like to hire, you will receive an offer from our Talent Acquisition team.
Onboarding
If you accept the offer to join our Humana team, you will receive a welcome call or email to begin the onboarding process.
